Refund and Cancellation Policy for all bookings.
Refund and Cancellation Policy
Effective from 31st January 2023
Applies to all booking services provided by Danielle The Happy Medium/The Odd Bod School of Mediumship.
Important Notice
By booking any service with Danielle The Happy Medium, you are entering into a legally binding agreement. Please read the terms below carefully before proceeding.
1. General Booking Terms
• All bookings are non-refundable and non-transferable.
• This includes all services: mentoring, courses, private readings, workshops, online and in-person training, classes, gift vouchers, and residentials.
• Missed sessions or non-attendance do not qualify for refunds or transfers.
2. Deposits and Payments
• A non-refundable, non-transferable deposit is required to secure your place.
• Once any payment is made (full or partial), it is non-refundable and non-transferable.
• Monthly payments are due by the 30th of each month, at least three months in advance of the service date.
• Late payments without agreement may lead to loss of your place and deposit, and incur additional charges.
3. Payment Methods
Payments are accepted via:
• Debit/Credit Card
• Online Banking
• PayPal
• The official Danielle The Happy Medium website
4. Cancellations and Withdrawals
• If you cancel or withdraw from a booking, the full balance remains payable.
• Refunds or transfers are not available under any circumstances once a booking is confirmed.
5. Card Details & Outstanding Balances
• Card details may be securely held for any outstanding payments.
• If a balance remains unpaid, your card may be charged automatically.
• Declined or blocked cards will still result in the amount being owed, and legal action may be taken to recover the balance.
6. Changes to Bookings
• Dates and times may be subject to change. If this occurs, an alternative will be offered.
• If a session is cancelled by Danielle, your payment will be transferred to another course or service. Refunds will not be issued.
• Danielle reserves the right to cancel or refuse a booking at any time, in which case a full refund will be given.
7. Additional Charges
• Admin or booking fees may apply and will be deducted from any approved refund (where applicable).
• Prices are subject to change prior to final payment.
8. Refund Timescales
Where a refund is granted (in rare, exceptional cases), it will be processed via your original payment method within 7–14 working days.
Trademark Notice
Danielle The Happy Medium is a registered trademark in the UK. All use of the name, branding, materials, and associated content is protected under trademark and copyright law. Unauthorised use is strictly prohibited.
Service Disclaimer
• All views and insights offered during sessions are subjective and based on personal interpretation.
• Danielle The Happy Medium is not liable for statements made by others during courses or group settings.
• We operate a zero-tolerance policy for any verbal or physical abuse directed at Danielle, staff, or students.
Recording & Intellectual Property
• No recording or photography is permitted during sessions.
• All content remains the intellectual property of Danielle The Happy Medium.
• Unauthorised use, sharing, or reproduction of content is a breach of copyright and may result in legal action.
Advertising and Promotion
• No promotion, advertising, or sale of goods/services is allowed during sessions (online or in person) without written consent.
Young Adults & Age Policy
• You must be 18 years or older to access any service, including private readings, mentoring, courses, or events.
• Private readings are not available to anyone under 18.
• Individuals aged 16–17 may attend some general development classes if suitable, with written parental consent and supervision by a parent or guardian.
• Danielle The Happy Medium accepts no liability for the safety or conduct of minors.
Certification
Danielle The Happy Medium does not provide certification or official accreditation for any training, course, or service.
Customer Service
Customer experience matters.
If you have any concerns, questions, or would like to raise a complaint, please get in touch using the Contact Form on the website:
All enquiries will be responded to within 7–10 working days and will be treated confidentially and with care.